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Please read this privacy policy carefully before you use our website. By using our website, you confirm that you accept this privacy policy and will comply with it.
If you do not agree to this privacy policy, you should not use our website.
At Griff Services Ltd, we are committed to safeguarding your personal information in line with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection legislation. This policy explains how we collect, use, and protect the personal data you provide when interacting with us through our website.
Information We Collect
We may collect the following types of personal and non-personal information when you use our website:
- Name and contact details (e.g., email address, phone number)
- Company or property information (if provided)
- Project or service enquiry details
- Technical data such as IP address, browser type, and device information
- Cookie and usage data to help us analyse website performance and improve user experience.
How We Use Your Information
Your data may be used for the following purposes:
- Responding to your enquiries and providing service information
- Processing quotes, service requests, and installations
- Improving our website and the services we offer
- Internal administrative and compliance purposes
- Sending promotional emails or service updates (only if you’ve opted in)
We retain your data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law
Sharing of Information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. We may share your data with trusted third-party service providers who assist in operating our website or providing services to you, under strict confidentiality agreements.
Griff Services Ltd has partnered with OVO as an authorised franchise to carry out OVO services. In doing so, we collect personal details such as your name, contact information, and details about your home (e.g., property type, energy usage). This data is shared with OVO to:
- Organise your quotation
- Arrange the installation
- Provide consistent customer service
- Ensure the services are delivered effectively
- Communicate with you where necessary
We only share this data with OVO for the above purposes and in accordance with UK data protection laws.
Cookies
Our website uses cookies to enhance user experience and analyse website traffic. These cookies may store information about your device, preferences, and session behaviour.
You can choose to accept or decline cookies via your browser settings. Disabling cookies may impact certain features of the website.
Use of Google Analytics
We use Google Analytics, a web analytics service provided by Google, to monitor website usage and improve performance. This service collects anonymised data about your browsing behaviour, including:
- Pages visited and time spent on each page
- Device information (e.g., browser type, operating system)
- Approximate location (derived from IP address, but not stored in identifiable form)
- Referral sources (e.g., search engines, social media links)
Your Control Over Analytics Tracking
- To opt out of Google Analytics:
- Use Google’s browser add-on.
- Reject non-essential cookies via our cookie banner.
- For more details, review Google’s Privacy Policy.
Data Security
We are committed to ensuring your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect online.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict our processing of your data
- Withdraw consent at any time (if consent was previously given)
To exercise any of these rights, please contact us at:
Email: info@griffservices.co.uk
External Links
Our website may contain links to other websites of interest. Once you use these links to leave our site, we do not have control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.
Changes to This Policy
Griff Services Ltd may update this Privacy Policy from time to time to reflect changes in the law or our services. Any updates will be posted on this page with a revised “last updated” date.
Last Updated: 3rd April 2025